AI-Enabled Empathy

The $27B+ need for better care coordination 

Uncoordinated care costs the United States between $27 billion and $78 billion per year [Shrank, JAMA, 2019]. Care management is the set of activities designed to better coordinate care, reduce waste, and equip patients and providers to improve the management of health conditions.

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Unfortunately, today most care management programs are operating at arm’s length, both physically and informatically, from the actual treating providers. This is true whether the care managers are employed by the payer or by the health system. Thus care remains under-coordinated and patients remain noncompliant. Further, because good care management is expensive, only a small fraction of patients get the service.

Bridging this gap between care provision and care management requires new data and tools. Specifically, care management teams need access to the patient’s medical notes as well as analytics to automatically find actionable insights in this treasure trove of information. Fortunately, the technology to do so, Natural Language Understanding (NLU) and Artificial Intelligence (AI), are emerging.

"I will remember that... warmth, sympathy, & understanding may outweigh the surgeon's knife or the chemists's drug" - Modern Oath of Physicians, 1964

It is only by giving all members of the care team more quality time to interact with patients and better tools to do so can care management be made useful to all patients, and empathy be reprioritized into care delivery. 

KAID-- The Care Management AI Toolkit

The KAID platform automates multiple elements of care management by leveraging all available patient data. Rather than relying on non-specific and untimely claims feeds, KAID employs AI & Natural Language Processing to ensure care coordination activities are driven by treating providers’ plans for the patient. From the medical record and other sources, KAID helps care teams identify patients who would benefit from care management, creates structured care plans for patients, tracks compliance with those plans, and automatically engages the patient via multiple communication modalities

Making all EMR data actionable to all clinicians and staff

Automatically distills the data needed from the medical record to support the unique needs of care managers, treating providers, coding & documentation teams, and quality measurement programs

Identifying who would benefit from which intervention

Uses the entire medical record to predict which patients are at risk of exacerbation, and suggests which interventions are likely to be most effective

Creating & maintaining a patient-centric longitudinal care plan

Creating and constantly updating a longitudinal care plan for each patient, aligning the treating provider's tactical instructions with the care management workflow  

White Papers (free)

Supporting empathetic behavioral health care with AI​

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Part 1 - Unlocking insights from unstructured data 

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Meeting the massive unmet need for behavioral healthcare requires innovating new care models, ones that leverage technologies to increase efficiency and efficacy.  Artificial Intelligence will enable this transformation, including the ability to better identify at-risk patients, stratify their risk, intervene appropriately, and manage their care ongoing. The first step in this journey is to unlock all the data healthcare organizations already know about the patient. 

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Crossing the clinical natural language processing chasm...​

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7 Requirements for cNLP to be Mainstream in Population Health  

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While Clinical Natural Language Processing  holds great promise to transform care management, seven barriers must be overcome. Fortunately, modern technology makes this achievable. 

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From words to insight to automated empathy...

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10 Ways Natural Language Processing (NLP) Will Transform Care Management  

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This paper explores 10 ways organizations of all sizes can use AI and Natural Language Processing to profoundly improve the efficiency and efficacy of existing Care Management programs while moving towards an AI-driven, empathy-centric care model for all patients.

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Bringing decades of experience to each client

KAID productizes the decades of expertise its founders have in care management leadership, clinical analytics, population health, digital patient engagement, and risk-bearing provider management. Its principles have built several care management workflow and analytics products, many of which are deployed today at larger payers and small provider groups.

Kevin Agatstein

CEO & Founder

Prior to founding KAID, Kevin founded Agate Consulting. Via Agate, and before that McKinsey & Company and Arthur Andersen, Kevin has advised providers, payers, healthcare IT companies, life-sciences organizations, and healthcare venture-capital and private-equity firms. 

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Further, Kevin designed a consumer-oriented mobile pharmacy-management platform, now marketed as emWellics® by the company RxEOB®. Prior to that, Kevin led operations, corporate development, and marketing for CareKey®, a leading medical- management application suite.

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Kevin holds a degree in chemical engineering from MIT. At MIT, he was also a researcher and project manager at the MIT Sloan School of Management. Additionally, Kevin completed McKinsey & Company’s mini- MBA program and is a published author in strategy, marketing, and organizational design.

Petr Zaleskey

Chief Technology Officer

Petr has been leading product development teams in healthcare since 2001, including TriZetto's Care Advance care management platform, Inferscience, and a division of Decision Resources Group (DRG). He has consulted to numerous other healthcare technology companies as well, including Meditech, Medical Systems Management, and Healthgate.   

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Petr holds both a bachelors and a masters degree in mechanical engineering, theory, and design of nuclear power plants from the University of West Bohemia. Additionally, he is certified by UC-Berkley's Haas School of Business in Pragmatic Marketing.  

World class board of directors...

Lawerence Howard MD (Chair)

Dr. Larry Howard is Cofounder and Senior Managing Director of Hudson Ventures.

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Dr. Howard has been on the Board of Directors of over 20 companies, including Board Chair of ICAD. Prior to Hudson, Dr. Howard was Cofounder, President, and CEO Presstek, a public company with a market value exceeding $1 billion. He was also a Senior advisor for the founding of The Villages Health.

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Dr. Howard served as a professor at the Medical School of the University of South Florida (USF), and Adjunct Professor and Entrepreneur-in-Residence at USF’s Business School. He is a trained psychiatrist.

Stephen Klasko MD MBA

Dr. Stephen Klasko is an advocate for a transformation of health care and higher education. He has been a pioneer in using technology to build health assurance, not just sick care.

As President and CEO of Philadelphia-based Thomas Jefferson University and Jefferson Health since 2013, he has led one of the nation’s fastest growing academic health institutions based on his vision of re-imagining health care and higher education. 

Under his leadership, Jefferson Health expanded from three hospitals to 14. His 2017 merger of Thomas Jefferson University with Philadelphia University created a pre-eminent professional university that includes fashion, design, architecture and health.

In 2020, he was named the first Distinguished Fellow of the World Economic Forum, and will co-chair the WEF Board of Stewards for The Future of the Digital Economy and New Value Creation.

In 2020, he has published two books: Un-Healthcare: From Sick Care to Health Assurance, with Hemant Taneja. And Patient No Longer: Why Healthcare Must Deliver the Care Experience that Consumers Want and Expect. His best-selling 2018 book is titled, Bless This Mess: A Picture Story of Healthcare in America. 

President Klasko has served as dean of two medical colleges, and leader of three academic health enterprises before becoming President and CEO at Jefferson. For three years he has been listed among the Top 100 most influential people by Modern Healthcare - in 2018 he tied for #2.

His work on healthcare in a digital economy includes his 2009 collaboration with Apple Inc on digital media in healthcare, the 2012 building of one of the nation's largest medical simulation centers (CAMLS), and the development at Jefferson of his vision of "healthcare with no address." He is working with several digital health companies on the vision of "health assurance," using new technology to keep people well, instead of waiting to provide sick care.

Elliot Sussman MD MBA

Dr. Sussman is Founder and Chairman of The Villages Health, on Board of Trustees of the Yale New Haven Health System, and on the Board of Directors of Universal Health Services.

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Previously, Dr. Sussman served as President and Chief Executive Officer of Lehigh Valley Health Network (LVHN). He was a Professor of Medicine at the University of South Florida, Associate Dean of Biological Sciences Division and Pritzker School of Medicine at the University of Chicago, and Associate Professor of Medicine and Executive Director of Clinical Practices at the University of Pennsylvania. He was also Chair of the Board of Directors of the American Association of Medical Colleges and Chair of the Council of Teaching Hospitals.

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Dr. Susssman completed an internal medicine residency and a fellowship in general medicine at the Hospital of the University of Pennsylvania. He holds medical degree is from Harvard University, an MBA from the Wharton School at the University of Pennsylvania. He has been awarded four honorary doctorates

Steven Crocker PhD

Dr. Crocker is CEO and co-founder of Shinkuro, Inc., a start-up company focused on dynamic sharing of information across the Internet and the deployment of improved security protocols.  In his fifty plus year career he has been involved in university, government, and non-profit research and start-up companies, all related to the Internet and network security.

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In the late 1960s and early 1970s, while he was a graduate student at UCLA, he was part of the team that developed the protocols for the ARPANET and laid the foundation for today's Internet. He organized the Network Working Group, which was the forerunner of the modern Internet Engineering Task Force and initiated the Request for Comment (RFC) series of notes through which protocol designs are documented and shared. For this work, Dr. Crocker was awarded the 2002 IEEE Internet Award, and for his continued work on behalf of the Internet he was awarded the Internet Society's Lifetime Achievement Award.  He is also a member of the Internet Hall of Fame.

Dr. Crocker served as founding chair of the Security and Stability Advisory Committee (SSAC) of the Internet Corporation for Assigned Names and Numbers (ICANN). He subsequently joined the ICANN board of directors, including serving as chair from 2011 to 2017.

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